Privacy Policy – Qadeem Crafts

Last updated: June 2026.

Qadeem Crafts ("we", "us", "our") respects your privacy. This Privacy Policy explains what personal information we collect when you visit qadeemcrafts.com, how we use it, and the choices you have. By using the site you agree to the practices described below.

1. Information We Collect

• Account & order data: name, email, phone, billing & shipping address, order history.
• Payment data: processed directly by our payment partners (Stripe, HyperPay). We do not see or store your full card details.
• Usage data: pages viewed, products browsed, basic device and browser information, collected via cookies and analytics.
• Communications: messages you send us through contact forms, email, or live chat.

2. How We Use Your Information

• To process and ship your orders, including arranging courier delivery and customs documentation.
• To provide customer support and respond to your enquiries.
• To send order confirmations, shipping updates and (with your consent) marketing emails.
• To improve our site, products and service quality.
• To prevent fraud and comply with legal obligations.

3. Sharing Your Information

We never sell your personal data. We share it only with the service providers needed to fulfil your order or run the site, including:

• Payment processors (Stripe, HyperPay)
• Shipping couriers (for delivery and tracking)
• Email and marketing platforms
• Analytics and hosting providers

We may also disclose information when legally required.

4. Cookies

We use essential cookies to keep you logged in and remember your cart, and analytics cookies to understand how visitors use the site. You can disable cookies in your browser settings, though some features may stop working.

5. Data Retention

We keep your account and order data for as long as your account is active or as required by tax and accounting law (typically 5–7 years).

6. Your Rights

You may request access to, correction of, or deletion of your personal data at any time. Email us at the address on the Contact Us page and we will respond within 30 days.

7. Security

All traffic on qadeemcrafts.com is encrypted with HTTPS. Payment data is handled by PCI-compliant processors and never stored on our servers. We restrict internal access to personal data to staff who need it.

8. Children

Our site is not directed at children under 16 and we do not knowingly collect personal data from them.

9. Changes to This Policy

We may update this Privacy Policy occasionally. The "Last updated" date at the top will reflect any change. Please review periodically.

10. Contact

Questions about this policy? Visit our Contact Us page.