Terms & Conditions

Last updated: June 2026.

Welcome to Qadeem Crafts. These Terms & Conditions ("Terms") govern your use of qadeemcrafts.com (the "Site") and the purchase of any products from us. By accessing the Site or placing an order you agree to be bound by these Terms.

1. About Us

Qadeem Crafts is a Pakistan-based retailer of handmade carpets, kilims, pashmina shawls, gemstones and related decorative pieces, sourced directly from artisan workshops.

2. Using the Site

• You must be at least 18 years old, or have the consent of a parent or guardian, to place an order.
• You agree not to misuse the Site, attempt to gain unauthorised access, or interfere with its normal operation.
• All site content — text, images, product photography, logos — is owned by Qadeem Crafts or our licensors and protected by copyright. You may not reproduce it without written permission.

3. Products & Pricing

• Every product is handmade. Minor variations in colour, pattern and texture between the image and the delivered item are normal and reflect authentic craftsmanship — they are not defects.
• All prices are shown in the currency selected at checkout and are inclusive of any applicable Pakistani taxes. International customers are responsible for any import duties, taxes or fees levied by their country.
• We reserve the right to correct pricing errors. If a price is materially wrong we will contact you before processing the order.
• Stock is limited. Acceptance of your order is confirmed only when we send a dispatch email.

4. Orders & Payment

• Orders are processed once payment is captured by our payment provider (Stripe or HyperPay).
• We accept major credit/debit cards and supported local payment methods shown at checkout.
• We may cancel any order at our discretion (for example: stock unavailable, payment issue, suspected fraud) and will refund any charge in full.

5. Shipping, Returns & Refunds

Shipping times, return windows and refund timelines are described in detail on our Shipping & Returns page, which forms part of these Terms.

6. Custom & Made-to-Order Items

Custom-sized rugs, kilims, shawls or bespoke pieces are produced specifically for you and are non-returnable unless they arrive damaged or materially differ from the agreed specification.

7. Intellectual Property

The Qadeem Crafts name, logo and all associated marks are our property. You may not use them without prior written consent.

8. Limitation of Liability

To the maximum extent permitted by law, Qadeem Crafts is not liable for indirect or consequential losses arising from your use of the Site or our products. Nothing in these Terms limits liability for matters that cannot be excluded by law.

9. Privacy

Your personal data is handled in accordance with our Privacy Policy.

10. Governing Law

These Terms are governed by the laws of the Islamic Republic of Pakistan. Any dispute will be subject to the exclusive jurisdiction of the courts of Pakistan, unless required otherwise by local consumer-protection law in your country.

11. Changes

We may update these Terms from time to time. The "Last updated" date at the top reflects the most recent revision. Continued use of the Site after changes constitutes acceptance.

12. Contact

Questions about these Terms? Reach out through our Contact Us page.